Terms and Conditions

Click here to download our Terms & Conditions


Tenos provides the website to you on the basis of the following terms and conditions (“Terms and Conditions”). By accessing any page on this Tenos Website, you agree to be bound by these Terms and Conditions. These Terms and Conditions may be updated by Tenos from time to time by posting the updated Terms and Conditions without prior separate notification to you. You should check the Terms and Conditions each time you access the Tenos Website to check for updates.


Tenos Website

You will be able to obtain information about certain Tenos products and services on this Tenos Website and you may also submit queries to Tenos to receive more information.



The Tenos Website and any support are provided to you at no charge and are for your personal and non-commercial use. Any support provided to you is for information purposes only. Tenos reserves the right to make changes to the Tenos Website; or not reply to any queries; or not provide any support in connection with the Tenos Website.

Tenos does not wish to receive confidential or proprietary information from you via the Tenos Website. Subject to Tenos obligation under the Privacy Policy please note that any information or material sent to Tenos via the Tenos Website will be deemed to be not confidential. By sending Tenos any information or material, you grant Tenos an unrestricted, irrevocable licence to use, reproduce, display, perform, modify, transmit and distribute that material or information, and you also agree that Tenos is free to use any ideas, concepts, know-how or techniques that you send us for any purpose.

You undertake not to post to or send via this website any materials that are or could reasonably be construed as: (i) defamatory, libellous, obscene, offensive, abusive, liable to incite racial hatred, discriminatory or blasphemous; (ii) in breach of any obligation of confidence or privacy or any trade secret; (iii) infringing the proprietary rights of any third party or for which you have not obtained all necessary licences and/or approvals; or (iv) violating any other law.

You also agree not to transmit to or send via the website any materials which could reasonably be held to constitute or encourage conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of any country or other competent authority, or infringe the rights of any third party enforceable in any part of the world.

Tenos reserves the right to remove any materials from the website where it reasonably suspects that such material is prohibited by this Section 3 or is otherwise inappropriate. Notwithstanding the foregoing, you acknowledge that Tenos has no control over content on the website provided by other users, neither does it purport to monitor the content of the website to ensure its accuracy, appropriateness or conformity with the principles outlined in these Terms and Conditions.

You must not link to the Tenos Website other websites which are indecent or inappropriate, and you must forthwith remove any link if Tenos in its discretion so requests.

You agree to indemnify Tenos and Tenos affiliates against any claim, demand, loss or damage suffered as a result of breach of this Section 3.



Tenos hereby excludes all conditions, warranties, representations or other terms concerning the supply or purported supply of, failure to supply or delay in supplying any service in connection with the Tenos Website or that the Tenos Website is accurate, complete or up-to-date, which might but for this Section 4 have effect between Tenos and you, or would otherwise be implied into or incorporated into these Terms and Conditions or any collateral contract, whether by statute, common law or otherwise. You understand and agree that you are using the Tenos Website at your sole risk and that Tenos does not warrant that the Tenos Website will meet your requirements or that the Tenos Website will be uninterrupted, error free or secure. Any content or services provided via the Tenos Website or in connection with the Tenos Website by Tenos is done so on an “AS IS” and on an “AS AVAILABLE” basis and Tenos makes no representations or endorsement of any kind, whether express or implied, with respect to the Tenos Website for the content or services included in, or made available in connection with, this Tenos Website. Tenos reserves the right at its sole discretion, to amend or withdraw any content or services offered as part of the Tenos Website.



Tenos, any other party (whether or not involved in creating, producing, maintaining or delivering this Tenos Website), and any of Tenos group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party, (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise in connection with this Tenos Website in any way or in connection with the use, inability to use or the results of use of this Tenos Website, any websites linked to this Tenos Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Tenos Website or your downloading of any material from this Tenos Website or any websites linked to this Tenos Website. This shall not affect your statutory rights.

Nothing in these Terms and Conditions shall exclude or limit Tenos’s liability for (i) death or personal injury caused by its negligence; (ii) fraud; or (iii) any liability which cannot be excluded or limited under applicable law.


Privacy Policy

If you choose to register on any part of this Tenos Website, you agree to provide Tenos with the accurate data as requested in the registration form. For details of our use and transfer of your personal data, please refer to this privacy policy.

  • The information provided in a form or otherwise via the Tenos Website will be used by Tenos for the purpose of providing the services that you have requested by way of the Tenos Website.
  • From time to time Tenos, Tenos affiliates or agents might use this information for marketing purposes or to inform you about other products and services, which we think might be of interest for you. You can specify whether you wish to receive such information in the appropriate box in your registration form.
  • We are committed to protecting your privacy. Your personal data is held on a secure computer and manual files shall not be processed for any other purpose than those set out in this Privacy Policy. The server Tenos uses to store this information is accessible to authorised staff only, is further connected to the Internet through a firewall and is therefore not accessible to the public.
  • Small pieces of information known as cookies will be installed on your computer to collect statistical information including navigation paths, number of visits, returning customers and hits per page. The only personal information that a cookie can contain is information that you provide yourself. They cannot read data off your hard disk. We use these cookies to help us determine the usefulness of the information that we provide and to see how user-friendly our website is. Tenos does not share the information that it gathers from cookies with other non- Tenos entities or sell it to third parties. If you prefer not to receive cookies from our website, you can set your browser to warn you before accepting cookies and refuse the cookie when your browser alerts you to its presence. You can also refuse cookies by turning them off in your browser. You are required to have cookies turned on to enable you to use the My Alerts section of the Tenos Websites.
  • You have the right to access, correct, update, or delete your data by accessing the appropriate link to your profile or by submitting a request to info@tenos.com
  • We will only hold your personal information for the duration necessary to allow us to provide the services that you have requested or for any additional period as required by law.
  • This Privacy Policy may be amended by Tenos from time to time. We will notify you of any material changes affecting our use of our personal data.


You must not display or use in any manner Tenos or Tenos trademarks or logos without Tenos prior written permission.



1 St Peter’s Square
M2 3DE


Governing Law

These Terms and Conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the English courts.



Copyright Tenos. All rights reserved. It is strictly prohibited to copy, redistribute, republish or modify any materials or software contained on the Tenos Website or in subsequent support without the prior written consent of Tenos.